Your privacy is Sultan33's top priority. This document transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Sultan33 applies these six core principles to the management of all personal data belonging to our Malaysian members
Sultan33 uses 256-bit SSL encryption technology — the same standard employed by leading Malaysian banks — to ensure that all data you transmit to us cannot be intercepted or read by unauthorised parties.
Sultan33 has never and will never sell, rent, or share your personal data with advertisers, marketers, or any third party without your explicit consent. Your data is used solely for the purposes you have agreed to.
As a sultan33 member, you have the right to access, correct, transfer, and delete your personal data at any time. We fully respect your rights and process all requests within 14 business days.
All of sultan33's data management practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance audits and update our policy whenever there are changes in legislation.
Sultan33 retains your personal data only for as long as necessary for the original purpose it was collected, or as required by Malaysian law. Once that period has lapsed, your data is securely and permanently deleted.
In the event of any security breach involving your data, Sultan33 is committed to notifying you within 72 hours of confirming the incident, along with the steps taken to protect you.
Important Note: This Privacy Policy applies to all users of the Sultan33 platform, including the sultan33.im website and any associated mobile applications. By using Sultan33's services, you consent to the collection and use of your personal data as described in this document.
Sultan33 is an online betting and casino platform operating in Malaysia. We deeply respect the privacy of every member and are committed to protecting the personal information you entrust to us. This Privacy Policy details our practices regarding the collection, use, storage, and protection of your personal data.
This document has been prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in data protection. Sultan33 views privacy protection not merely as a legal obligation — it is our moral responsibility to everyone who trusts our platform.
Every time you register a sultan33 account, make a deposit via Touch 'n Go eWallet or FPX, enjoy our slots, place a bet on a badminton match or the Malaysia Super League, or reach out to our support team — you share information with us. We want you to know exactly how that information is managed.
Data Controller: For the purposes of the Personal Data Protection Act 2010, the data controller responsible for your personal data is Sultan33. Any privacy-related enquiries may be directed to our Data Protection Officer at privacy@sultan33.im.
Sultan33 only collects the personal data strictly necessary to deliver our services safely and effectively. The following are the categories of data we collect:
Data Minimisation Principle: Sultan33 only collects data that is strictly necessary for its intended purpose. We do not collect sensitive data such as your medical information, religious beliefs, or political views.
Sultan33 uses personal data collected solely for purposes you have consented to or as required by Malaysian law. The following are the primary purposes for which your data is used:
Sultan33 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited circumstances where Sultan33 may need to share your data with certain parties to enable our services to function:
⚠️ Reminder: sultan33 will never share your IC number, full bank account details, or password with any third party under any circumstances, unless explicitly required by a court order or Malaysian law.
Sultan33 invests seriously in security infrastructure to ensure your personal data remains protected at all times. The following are some of the security measures we employ:
Security Limitations: While Sultan33 takes all reasonable precautions, no system is 100% secure. We encourage you to use a strong, unique password, never share your login credentials, and report any suspicious activity to the Sultan33 support team immediately.
Sultan33 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the sultan33 website.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the sultan33 platform. For more information on managing cookies, please refer to your browser's help settings.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Sultan33. We are committed to honouring all these rights within the stipulated timeframes.
You have the right to request a copy of all personal data sultan33 holds about you. Requests will be processed within 14 business days.
If any of your data held by Sultan33 is inaccurate or out of date, you have the right to request a correction.
You may request that Sultan33 delete your personal data, subject to any legal obligations and record-keeping requirements.
In certain circumstances, you may request that sultan33 restrict the processing of your data while an issue is being resolved.
You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to the processing of your data for Sultan33's direct marketing purposes at any time.
How to Exercise Your Rights: To exercise any of the above rights, please contact the sultan33 Data Protection Officer by email at privacy@sultan33.im or via our customer support live chat. Please include your full name, account number, and details of your request. We will acknowledge receipt within 3 business days.
Sultan33 takes the protection of minors very seriously. The sultan33 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
Should sultan33 discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to permanently delete that data and close the associated account.
⚠️ To Parents & Guardians: If you discover that your child has registered a Sultan33 account, please contact us immediately at support@sultan33.im. We will act within 24 hours to close the account and delete all associated data.
Sultan33 reserves the right to update or modify this Privacy Policy at any time. This typically occurs when there are changes to Malaysian data protection laws, changes to the services we offer, or improvements to our privacy practices.
We encourage you to review this page periodically to stay informed about how Sultan33 protects your personal data.
If you have any questions, concerns, or complaints about how Sultan33 handles your personal data, we encourage you to reach out to us directly. Our dedicated team will ensure every privacy enquiry is handled with the seriousness and professionalism it deserves.
Response Time: Sultan33 is committed to acknowledging all privacy enquiries within 3 business days and provide a full response within 14 business days from the date of receipt. For urgent matters relating to account security, please use live chat for an immediate response.
Sultan33 is committed to protecting your privacy. If you have any questions, we're here to help 24/7.
Sultan33 doesn't just offer the best slots, Live Casino, and Sports Betting experience in Malaysia — we also guarantee that every piece of your personal information is stored and protected to the highest security standards. Register today and enjoy the entertainment worry-free.